Samsung has a bit of a PR nightmare on their hands, after a number of tech journalists started reporting that the screens on their Samsung Galaxy Fold review units were failing, many just after a few days of use. In some cases, it was user error, with people accidently removing the “protective layer”, not realizing that it was actually essential to the phone.
But other outlets, like The Verge, had their Fold give out after just a day or two of normal use, for no obvious reason. CBNC also had a similar experience. As you can imagine, that’s not the headline Samsung wants out there when they’re trying to sell people a $2,000 phone!
With the Samsung Galaxy Fold scheduled to hit stores next week, the timing on this couldn’t have been worse. As such, they’ve decided to delay the release of the Fold indefinitely while they “take measures to strengthen the display.” We’re not quite sure what that means, but depending on how complicated those measures are, it could be awhile..
The screen on my Galaxy Fold review unit is completely broken and unusable just two days in. Hard to know if this is widespread or not. pic.twitter.com/G0OHj3DQHw
— Mark Gurman (@markgurman) April 17, 2019
Honestly, given how much testing the Fold underwent prior to shipping (including the phone being folded 200,000 times), it’s surprising that a handful of journalists were able to uncover it’s flaws in just a matter of days.
That said, when you’re first to market with something as innovative as this, there are bound to be a few missteps along the way. Hopefully Samsung is able to regroup and fix these issues. If so, I’ll likely be a buyer (when the prices come down to something more reasonable), as I love the idea of having a large 7.3 inch screen to watch movies and such.
What do you think of the Samsung Galaxy Fold?